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GERBER TOOLS - KNIVES UK
How to make a Gerber warranty claim
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If you purchased the tools from us MORE THAN 28 days ago, please call the UK importer for repair or replacement : Please call SILVA, on 01506 406 277 - please do NOT return the tool to us at BHIP Ltd. If you bought the tool from us and it has failed within the first 28 days , please return it, along with your original electronic receipt. We will evaluate your claim and make a repair / replacement. Repair / replacement will only be made if the tool damage falls within the "Gerber Limited Lifetime Warranty". Please use this LINK - Gerber BHIP returns form - for items UNDER 28 days old only If you did not purchase the tool from us, please return it, in the first instance, to your original supplier. If you cannot locate the original supplier, then you must return the tool to Gerber Inc, details of the return procedure can be found on the Gerber Blades site : www.gerbergear.com or email them on sales@gerbergear.com. For UK customers, you may call the UK importer, SILVA, on 01506 406 277 Please be aware that we cannot supply spares or parts for any Gerber Tool, we can only make full product replacement for a new item under warranty, for tools bought from us at BHIP Ltd - Shop4Gerber. RUST: The Gerber Warranty does not include RUST. This is what the www.gerbergear.com states: "Q: If you use stainless steel, why has rust occurred on my Gerber product? A: Our products use a 100% high-grade stainless steel. Stainless steel is not completely resistant to rust, but rather is more corrosion resistant to rust. Corrosion can occur in the absence of proper maintenance. Your Gerber product should be cleaned, dried, and re-oiled periodically to inhibit rust and corrosion; this is especially true in a damp or marine environment. If your Gerber product comes in contact with any substance that you are uncertain about, it is always a good idea to wash your blade off with tap water, dry it, and apply a light coat of oil. If your Gerber product comes into contact with saltwater you must flush it with tap water immediately after use and coat it with a good quality lightweight oil. Salt water is extremely corrosive and will attack and destroy any type of steel. After cleaning, re-oil your Gerber product with a good gun oil or 3-in-1 oil. Buff stained areas with a polishing cloth or a non-metallic scouring pad. " Tools that come in to contact with salt water should be washed daily in fresh water and lubricated with a good quality oil. Details of this can be found on the "terms and conditions" page here
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