GERBER TOOLS GERBER KNIVES UK

If the goods that you purchase are unwanted or not what you expected then you may return them to us, unused and boxed, and we will make a refund to your credit card. You have 7 days from date of despatch in which to request a refund. The value of the refund is the transaction price, minus a flat rate £3.50 to cover postage, handling, administration and credit card charges.

We will refund the full transaction value only if the unit is faulty upon arrival.

Please mail us at gerber@bhi-partnership.co.uk for more details regarding our refund policy

Please note, with regard to faulty item refunds, we can only refund back to the total value of the purchase. We cannot refund an amount in excess of the original purchase price. We do not refund the cost of postage for returning unwanted/faulty/suspect faulty items.

Please note, we cannot accept back any product once it is used, unless it is faulty. If it is faulty, we will repair or replace with a similar product.

Responsibility of Postal Charges

Postal charges back to us at www.heartratemonitor.co.uk are the responsibility of the customer. Returns should be sent "Royal Mail, Recorded Delivery" (this ensures receipt) or similar.

LOST ITEMS

Items under £120 sent Royal Mail 1st Class Recorded delivery: Very rarely, Royal Mail may loose an item in the postal system. When this happens, Royal Mail will not consider the item lost until 15 days have expired from the date of posting. We believe that this is an unacceptable time to have to wait. BHIP ltd will send a replacement item when only 6 working days have elapsed from date of posting. It is often the case that the original item will still arrive within the 15 day period. When this happens, please let us know and we will send a pre-paid returns envelope/package.

Items over £120 and other items sent Royal Mail SPECIAL DELIVERY: If a Special Delivery item does not arrive within 1 working days from the date of despatch we will send a replacement immediately. It is often the case that the original item will still arrive within a couple of days. When this happens, please let us know and we will send a pre-paid returns envelope/package.

Cancellation Rights

The consumer has the right to cancel their order within 7 working days without giving a reason. The 7 working days start from the day that the goods are received.

Postal charges back to us at are the responsibility of the customer. Returns must be sent "Royal Mail, Recorded Delivery" (this ensures receipt) The value of the refund is the transaction price, minus a flat rate £3.50 to cover postage, handling, administration and credit card charges.